Privacy Policy

Last updated: September 30, 2025

Smart SNT LLC (“Company,” “we,” “us,” or “our”) operates the website expertmate.ai, mobile/web applications, and related services (collectively, the “Services”). This Privacy Policy (“Policy”) describes how we collect, use, disclose, and protect your information when you use our Services.

If you do not agree with the terms of this Policy, please discontinue use of the Services immediately.

For any questions or requests, please contact us at info@smartsnt.com.

1. Scope and Applicability

This Policy applies to all users of Expertmate.ai and associated services, regardless of where you are located.

It covers information we collect when:

• you visit our website;
• register for and use the Services;
• interact with our support or communication channels;
• otherwise provide information to us.

When we process personal data on behalf of our business customers, our obligations are defined in Data Processing Agreements (DPAs) with those customers.

2. Information We Collect

2.1. Information You Provide to Us

• Account information (name, email address, password, profile data).
• Payment information (billing address, limited payment details — most payment data is handled by third-party processors).
• User content (files, code, transcripts, text, or other content uploaded to Expertmate).
• Communication data (support messages, feedback, surveys).

2.2. Information Collected Automatically

• Technical data: IP address, browser type, operating system, device identifiers.
• Usage data: interactions with the Services, activity logs, performance metrics.
• Cookies and tracking technologies: to authenticate, remember preferences, and analyze usage.

2.3. Information from Third Parties

• Login information when you sign up with Google, GitHub, or other providers.
• Supplemental data from analytics, advertising, or marketing partners.

3. How We Use Information

We use the information collected to:

• Provide, maintain, and improve the Services.
• Personalize your user experience.
• Process payments and manage subscriptions.
• Provide customer support and respond to inquiries.
• Monitor usage, security, and technical performance.
• Communicate updates, alerts, and messages.
• Conduct research and analytics.
• Provide marketing, promotions, and newsletters (if permitted).
• Prevent fraud and ensure compliance with laws.
• Support business operations, including mergers, acquisitions, or reorganizations.

4. How We Share Information

We may share your information with:

• Affiliates of Smart SNT LLC.
• Service Providers offering hosting, analytics, cloud, payment, and customer support.
• Business transfers – in case of sale, merger, or acquisition.
• Legal authorities – when required by law, regulation, or subpoena.
• Rights protection – to enforce our Terms of Use, ensure security, or protect others.
• With consent – if you authorize disclosure.
• We do not sell your personal information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authenticate logins and secure accounts.
• Store preferences and settings.
• Analyze usage and improve performance.
• Deliver relevant content and measure effectiveness.

Types of cookies:

• Essential – required for core functionality.
• Performance/Analytics – to analyze traffic and usage.
• Functional – to remember settings and preferences.

You can manage cookies in your browser, but some features may stop working.

6. Data Security

We apply reasonable technical and organizational safeguards (encryption, access control, monitoring). However, no system is fully secure, and we cannot guarantee absolute protection.

Users are responsible for protecting their passwords and login credentials.

7. Data Retention

We keep personal data only as long as necessary to:

• Provide the Services;
• Fulfill legitimate business purposes;
• Meet legal obligations.

When no longer needed, we delete or anonymize data.

8. Your Rights

Depending on your location, you may have rights under data protection laws (e.g., GDPR, CCPA):

• Access to your personal data.
• Correction of inaccurate data.
• Deletion of your data.
• Restriction of or objection to processing.
• Data portability (structured, machine-readable copy).
• Withdrawal of consent (where consent was the basis for processing).

Requests can be made to info@smartsnt.com. We may verify your identity before responding.

9. Children’s Privacy

Our Services are not directed to children under 16 years of age (or the minimum legal age in your jurisdiction).

We do not knowingly collect personal data from children.

If we become aware of such collection, we will delete the information.

10. International Data Transfers

Your data may be processed outside your country, including in the United States or other jurisdictions where our providers operate.

We implement safeguards, such as Standard Contractual Clauses, for cross-border transfers.

11. Region-Specific Disclosures

11.1. California Residents (CCPA/CPRA)

You have rights to know what personal data we collect, request deletion, and opt out of data sharing.

We do not sell personal information.

You may exercise rights by contacting info@smartsnt.com.

11.2. Nevada Residents

We do not sell personal data as defined under Nevada law.

Requests can be sent to info@smartsnt.com.

11.3. EU/EEA and UK Residents (GDPR)

Legal bases for processing include contract performance, legitimate interests, legal obligations, and consent.

You may contact us to exercise GDPR rights or lodge complaints with your local supervisory authority.

12. Managing Your Privacy

You can:

• Access and update your account information in the dashboard.
• Control cookies through browser settings.
• Unsubscribe from marketing emails via “unsubscribe” links.
• Request deletion of your account by emailing info@smartsnt.com

13. Changes to This Policy

We may revise this Privacy Policy from time to time. If material changes are made, we will notify you by email or within the Services.

Continued use of ExpertMate after changes means you accept the updated Policy.

14. Contact Us

Smart SNT LLC

Email: info@smartsnt.com